When you open a previously designed project in Design Space, you may get the “Project incompatible” error. Here is some information on why this happens and how to resolve it.
Print then Cut Image Too Large
If you get the “Project incompatible” pop-up, just click “Customize” and click the yellow triangle, which will be on the layer or layers with the issue.
If you have a print then cut image that is too large (greater than 6.75″ x 9.25″) you will see a yellow triangle in the layers panel. Once you reduce the size of your image, the triangle will disappear. You can see how I eliminated this error message in this video.
Attached Images Too Large
I got this error with a Ready to Make project.
After clicking “Customize,” I found that there was a large group of images attached together that would be too big to fit on the mat. (Maximum cutting area is 11.5″ x 23.5″.)
Once I detach the images, the warning triangle disappears.
Incompatible Tool Selection
This error is fairly rare, but it happens sometimes with older images or projects. In previous versions of Design Space, we didn’t have the ability to choose different types of pens, only the ability to select a color. So, images and projects created before this change may not have any pen selected.
You’ll see a question mark next to the Linetype drop down menu. Click on that and select any color (it doesn’t matter which one). This will resolve the error.